• Microsoft Certified Professional – Windows 95

• Microsoft Certified Professional – Windows NT Server 4.0

• A+ Certified Technician (CompTIA)

Client Services Analyst / Technician (Quality Control Team)

Contract position: On-site Location: Sempra Energy, Los Angeles, CA

• Front-end Service and Support for Outlook 98 Migration and TechRefresh Projects in 10,000-user Windows NT 4/Windows95/OS2 environment; Enterprise Messaging platform: Microsoft Exchange 5.x/Outlook 98

Responsibilities for Outlook 98 Migration Project included:

• Reconfiguring Network Properties:
• -Changing Primary Login Client from Netware to MS Network Client
• -Setting TCP/IP as default protocol (from IPX/SPX)
• -Reconfiguring existing Static IP addresses to DHCP
• Installing & configuring Outlook 98 on Win95, WinNT 4, & OS2 PCs (including profile creation, backup and migration of personal files in MS Mail & Schedule+, personal address book setup, etc.)
• Installing Internet Explorer 4.0 and configuring Proxy settings
• -Reconfiguring Netscape Navigator 2.x/3.x/4.x Proxy settings
• -Applying Service patches for DHCP, Client for MS Networks, Dial-up Networking, and Winsock
• Running Y2K-compliance tests; copying Y2K test result files to network server

Responsibilities for TechRefresh Project included:

• Replacement of 486, 386, and non-Y2K-compliant Pentium-based Win95/WinNT PCs:
• -Backup (from old PCs) and restoration (to new PCs) of all user data files and PC/Network settings (drive and printer mappings, mainframe sessions, etc)
• -Setting up new machines with company standard images, then installing and configuring department standard applications (such as Attachmate Extra 6.2, APS, Essbase (MS Excel plug-in), and other proprietary applications)
• Application of Y2K compliance upgrades/service packs on existing Pentium-class Notebooks and Desktop PCs:
• -Upgrading system BIOS (when required)

  -Applying Win95, NT 4, and MS Office 95/97 Service Packs

  -Applying Y2K, 4 Digit Year patches

  -Running MSD/Y2K tests, then uploading test result files to server

  -Record extensively detailed machine and user information into database

  -Upgrading and/or repartitioning hard drives that lacked the required disk space (using Norton Ghost v3.x and 5.x)

  -Installation of various company standard (required) applications: Tivoli (client-side), Adobe Acrobat, APS, etc.

• Resolving issues (reported to the Help Desk) incurred by the TechRefresh hardware and software upgrades (user's missing data files, printer problems, mainframe or network connectivity problems, etc)

  Auditing the work done by the other deployment teams (following up with each end-user, verifying application functionality, ensuring upgrades were completed, etc.)

1998 – 1998 ----------TEKsystems------------------------ Costa Mesa, CA

Desktop Support Technician

Contract position: On-site Location: First Plus Direct, Mission Viejo, CA

• Front end Service and Support in 1200-user Novell 4.1/Windows95 environment; Enterprise GroupWare platform: Lotus Notes 4.6

Possessed Administrative Rights in Novell IntraNetWare 4.1 Network

Responsibilities included:

• Expeditious resolution and documenting of support calls (on average, closed between 15 and 20 calls per day)

• Installed and configured applications on the front end including Lotus Notes 4.6, Microsoft SQL Server 6.5, Microsoft Office 97 Suite, and various proprietary applications (Teletrend, Oneview, CMDOCS, Delphi AppliDOCS, etc)

• New user workstation setups plus basic training

• Occasionally filled in for absent colleagues at the Help Desk where job functions included heavy phone support and various NetWare Administrative duties:

• Miscellaneous: NIC installations, RAM upgrades, disk imaging, resolution of common printer problems (primarily for HP LaserJet printers)

Contract position: On-site Location: Avnet Financial, Woodland Hills, CA

PC Technician

• Service and support for short-term migration project in a 200-user Novell NetWare/Windows 95 environment

Responsibilities included:

• Physical disassembly and relocation of entire network to nearby facility

• Ensure proper setup and configuration of all PCs, Memorex/Telex terminals, printers, etc.

Purchasing Supervisor

• Responsible for Computer Parts "Sourcing" including:

• PC/Midrange/Mainframe Parts Identification & Vendor List Management

• Logistics coordinating of entire purchasing process

• Liason between CFO and entire International Sales Team

1995 - 1996 ---------National Service Solutions -------------Brea, CA

National Accounts Executive

• Sales, Service & Information Support of "legacy" computer maintenance parts

• Responsibilities included Priority "Code A" Purchasing and Logistics planning for same dat/overnight deliveries to client sites and field engineers

• Accounts included DecisionOne, TSS, ISSC, and Bell Atlantic

1994 - 1994 -----------Alphanumeric International --------La Habra, CA

Account Executive

• Computer Sales and Support of PC/LAN equipment to Fortune 1000 Accounts
• Personally responsible for accounts such as United Nations, Chevron, Motorola, etc.

Responsibilites included:

-Bid preparation, system configuration, and purchasing

-Instructing Lab Technicians precisely how each PC was to be configured

-Occasionally installed and configured PCs personally for Local accounts

• Value Added Reseller once ranked #32 nationally (Computer Reseller News); Authorized reseller for Sun, Silicon Graphics, IBM, Compaq, HP, and Apple

1993 – 1993 -----------Total Recruiting Services ---------- Irvine, CA

Contract position: On-site Location: Fluor Daniel, Irvine, CA

Network Technician

• Rudimentary service and support in 3,000-user Novell NetWare 3.1/Windows 3.1 environment

Responsibilities included:

• Installation of Ethernet network cards (JetDirect and NE2000)

• Replacement of RJ-45 connectors w/ crimping tool and Twisted Pair cabling

• Detailed documenting of each wiring closet modification

Microcomputer Repair Technician

Unpaid occupational program sponsored by CA State Dept.of Education

Responsibilities included:

• Installing, upgrading, & troubleshooting (board level) of x86-architecture PCs

• Demonstrate performance level required for "successful employment"

• Certificate of Achievement awarded upon completion of program

Bachelor of Applied Science Degree in Electronics Engineering Technology

Data Communications, Operating Systems, Technical Writing, Programming, etc

1988 – 1995 ------------Fullerton College---------------- Fullerton, CA

Associate in Arts Degree in Computer Information Systems

Networking Technology, LAN Sys.Admin. (NetWare 3.12), PC Systems Repair (96 hrs), Macintosh Graphics, MIDI Sequencing, Win95, WinNT 4, C Programming, etc

1997 – Present ----California State University, Fullerton--- Fullerton, CA

Webmaster Certificate program (only 75% completed)

Advanced HTML 3.2 Programming, Sys. Admin., Database Connectivity, etc

Joseph Almeida ---phone (909)279-2099 --pager (714)205-6134 ---email: [email protected]